- We are unable to accommodate guests that arrive early or depart late, unless an additional night is booked.
- All our rates are quoted in South African Rand and include VAT.
- Rates are subject to change without prior notice.
- A minimum stay of 4 nights is required for stays at Morukuru Family Madikwe for reservations during Christmas/New Year “PEAK SEASON”.
Infants under 2 years old are accommodated free of charge
Inclusions for Morukuru Family Madikwe:
- VIP Meet & Assist at OR Tambo International Airport
- Private and exclusive use of the houses
- Complimentary Wi-Fi (limited bandwidth)
- Breakfast, lunch, dinner and snacks
- Local softdrinks, water, juices, coffee, tea
- Local house wines & local spirits
- Private chef, butler, host and housekeeping staff
- Private guide & tracker
- Private game drive vehicle
- Private bush walks (16 years and older)
- Sundowner drinks
- Picnics
- Road transfers within Madikwe Game Reserve
- Entrance fee / reserve gate fee
- Laundry service
- VAT / taxes
Exclusions for Morukuru Family Madikwe:
- Road transfers to/from Madikwe Game Reserve
- Flights to/from Madikwe Game Reserve
- Massage treatments
- Cellar wines (Premium list)
- Local dancers
- African drummers
- Conservation activities
- Day trips outside Madikwe Game Reserve
- Curio shop purchases
Morukuru Goodwill Foundation Conservation & Community Fee R 100 pppn for adults R 50 pppn for children under 16
Notes:
- All combinations are permitted.
- A minimum stay of 4 nights is required at the exclusive use houses, for reservations during Christmas/New Year “PEAK SEASON”
- Infants from the ages of 0 till 2 years are accommodated free of charge
Air & Road Transfers
The Morukuru Family reservations team will gladly assist with any road transfer or air transfer requirements you might have. Quotations on request. These transfers are performed by independent third parties. Therefor we can’t assume any liability for irregularities or changes made by these third parties.
Arrival and Departure Times:
Regular check in time is from 14:00 PM, regular check out time is strictly 11:00 AM. We are unable to accommodate guests that arrive early or depart late, unless an additional night is booked.
Child Policy
Morukuru Family gladly welcomes children of all ages in all properties. We have fold away beds, baby cots, highchairs and car seats available. Our junior guests are allowed to participate in game drives, no matter their age.
Travel Documents:
Please ensure that you are in possession of a valid ID and a valid visa (if applicable). It is a condition of booking that the sole responsibility lies with the guests to ensure that they carry the correct comprehensive travel and medical insurance to cover themselves, as well as any dependants/travelling companions. This insurance should include full cover in respect of, but not limited to, the following eventualities: cancellation or curtailment of the safari, emergency evacuation expenses medical expenses, repatriation expenses, injury, death, damage/theft/loss of personal baggage, money and goods. The company, their representatives, employees and agents will take no responsibility for any costs, losses incurred or suffered by the guest, or guest’s dependants or travelling companions, with regards to, but not limited to, any of the abovementioned events. Families travelling with children under 18 years old should check the immigration regulations for South Africa, as additional documents may be required.
Extras
All clients shall settle their extra account prior to departure from the premises unless otherwise arranged.
Specisl Dietary / Medical Requirements
If guests have any medical problems, disabilities and/or allergies that may affect their holiday, please inform us before confirming the booking so that we can advise as to the suitability of the arrangements we provide. In any event guests must give us written details before booking. If we reasonably feel unable to accommodate the particular needs of a guest we reserve the right to decline the reservation or, if full details are not provided at the time of booking, we may need to cancel the reservation when we become aware of the situation. Normal cancellation policy will apply. We cannot be held responsible if we are not advised at the time of booking.
Deposit Policy
- For all bookings made within 45 days of travel
- Full payment Is required within 48 hours of your booking. This payment can be made via bank transfer or credit card (Master/Visa).
- For all bookings made more than 45 days of travel
- A 50% deposit Is required within 48 hours of your booking and the balance 30 days prior to arrival. This payment can be made via bank transfer or credit card (Master/Visa).
Standard Cancellation Policy:
- All cancellations must be made in writing. No telephonic or verbal cancellations will be accepted.
- If a booking is cancelled after confirmation, the applicable deposit will be forfeited.
- Cancellation within 60 days before arrival – 50% of full amount
- Cancellation within 30 days before arrival – 100% of full amount
- A 10% admin fee will be retained for cancellations made after the card has been charged.
Peak Season Cancellation Policy:
- Cancellation within 90 days before arrival – 50% of full amount
- Cancellation within 60 days before arrival – 75% of full amount
- Cancellation within 30 days before arrival – 100% of full amount
- A 10% admin fee will be retained for cancellations made after the card has been charged.
All meals, drinks and activities are included when booking one of our exclusive-use houses.
Force Majeure
In the event of a stay being rendered impossible, illegal or inadvisable by weather, strike, war, epidemic, pandemic, seismic activity, government interference or any other cause whatsoever (‘force majeure’), the expenses incurred as a result thereof shall be the responsibility of the guest. We strongly advise guests to take out Trip Cancellation Insurance that includes ‘cancel for any reason’.
Note:
The booking and all services carried out with regards to the reservation will be subject to South African law and the jurisdiction of South African courts. Morukuru Family reserves the right to change rates without prior notice subject to the implementation or variation of taxes or levies by any relevant authority or by the government.
